Privacy Policy

Data Controller

The data controller responsible for the processing of your personal data is NorCal Refund Counsel, P.C., located at 50 California Street, Suite 1500, San Francisco, CA 94111. You can reach us via email at info@norcallist.com or by phone at +1 650 503 8912. The managing director is Eleanor Vance.

Collected Data

When you interact with our website, we may collect several types of personal data. This includes information provided through our contact form such as your name, email address, phone number, and the content of your message. Additionally, we may automatically collect technical data like your IP address, browser type, operating system, and browsing activity (via analytics tools) and use cookies to enhance your experience.

Legal Basis

The processing of your personal data is primarily based on your consent (GDPR Art. 6(1)(a)) when you submit a contact form. If you engage our legal services, processing is based on the necessity for the performance of a contract (GDPR Art. 6(1)(b)). We may also process data based on our legitimate interests (GDPR Art. 6(1)(f)), such as improving our website and services, or for compliance with legal obligations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. Contact form submissions are typically retained for 12 months for follow-up and record-keeping. Client billing and case-related data, including invoices, are retained for 5 to 10 years as required by financial and legal regulations. Analytics cookies data is retained for 26 months, and server access logs are kept for 90 days.

Your Rights

Under applicable data protection laws, you have several rights regarding your personal data. These include the right to access (GDPR Art. 15), rectification (GDPR Art. 16), erasure (GDPR Art. 17), restriction of processing (GDPR Art. 18), data portability (GDPR Art. 20), and to object to processing (GDPR Art. 21). To exercise any of these rights, please contact our Data Protection Officer at dpo@norcallist.com. You also have the right to lodge a complaint with a supervisory authority.

Cookies

Our website uses cookies to enhance user experience and analyze site traffic. We utilize necessary cookies for basic website functionality (e.g., session management, security tokens), analytics cookies (e.g., Google Analytics) to understand how visitors interact with our site, and potentially marketing cookies to deliver relevant content. You can manage your cookie preferences through your browser settings, allowing you to block or delete cookies as desired.

Data Protection Officer

Our Data Protection Officer is Arthur Chen, who can be reached at dpo@norcallist.com. Please direct all inquiries regarding data protection and privacy to the DPO.